We currently ship across Canada. We’re working on expanding to the U.S. and internationally. Stay tuned!

We’re excited to share that your orders now ship much faster! Processing and delivery take 1 to 5 business days anywhere in Canada, and in the Greater Montreal area, your order arrives within 1 business day!

We offer free shipping on orders over $100 (before tax). For orders under that amount, a flat-rate shipping fee will apply at checkout.

Yes! Once your order is shipped, you’ll receive a tracking number by email.

Absolutely. All our products are made with non-toxic, BPA-free materials and meet the highest Canadian safety standards.

Absolutely. Our food-grade silicone containers are microwave, oven, freezer, and dishwasher safe — built for real-life use and easy cleanup.

Our collection is designed for school-age kids (5–14), but many teens and even parents love the smart features and clean design.

Yes! Our Kelou bottles are double-walled and vacuum-insulated to keep drinks cold for up to 12 hours and hot for up to 6 hours — perfect for school, day trips, or after-school activities.

All products are available individually and as discounted trios. You can mix and match according to your needs.

Yes! Our silicone lunch box is designed to be 100% leakproof when closed properly — even with sauces or dips.

Yes, our silicone containers and stainless steel bottles are dishwasher safe (top rack recommended). For longevity, hand-washing is also a great option.

If your order arrives damaged or defective, we’re truly sorry — and we’ll make it right. Please contact us at contact@mykelou.com within 7 days of delivery, and include a photo of the item and packaging. We’ll quickly review the situation and send you a replacement or a full refund. At Kelou, we don’t compromise on quality. Every item is carefully inspected, and your satisfaction is our top priority.

We use high-quality, food-grade silicone and stainless steel that are durable, reusable, and better for the planet.

Yes. We prioritize sustainable materials, reduce packaging waste, and design our products to be long-lasting and reusable.

Kelou designs are created in Canada by parents, for families. Our products are responsibly manufactured in certified facilities overseas that share our values.

If you’re not fully satisfied, you can return your unused item within 30 days of delivery. The product must be in its original condition and packaging.

We don’t process direct exchanges. If you’d like a different item, simply return your original item and place a new order.

Not yet, but we’re working on it! Sign up for our newsletter to be the first to know when they launch.