If your order arrives damaged or defective, we’re truly sorry — and we’ll make it right. Please contact us at contact@mykelou.com within 7 days of delivery, and include a photo of the item and packaging. We’ll quickly review the situation and send you a replacement or a full refund. At Kelou, we don’t compromise on quality. Every item is carefully inspected, and your satisfaction is our top priority.

We use high-quality, food-grade silicone and stainless steel that are durable, reusable, and better for the planet.

Yes. We prioritize sustainable materials, reduce packaging waste, and design our products to be long-lasting and reusable.

Kelou designs are created in Canada by parents, for families. Our products are responsibly manufactured in certified facilities overseas that share our values.

If you’re not fully satisfied, you can return your unused item within 30 days of delivery. The product must be in its original condition and packaging. Simply email us at contact@mykelou.com to receive your free return label.

We don’t process direct exchanges. If you’d like a different item, simply return your original item and place a new order.

Not yet, but we’re working on it! Sign up for our newsletter to be the first to know when they launch.